Remote
Key accomplishments
In my previous role as a Product Owner, I’ve led the optimization of digital channels, such as My Account, IVR, and Chatbot, ensuring an intuitive and functional customer experience. I collaborate closely with the Analytics team to derive actionable insights, coordinate with cross-functional teams to resolve technical issues, and maintain channel-related data and documentation.
In my previous role as a Scrum master, I led the optimization of digital channels, such as My Account, IVR, and Chatbot, ensuring an intuitive and functional customer experience. I collaborate closely with the Analytics team to derive actionable insights, coordinate with cross-functional teams to resolve technical issues, and maintain channel-related data and documentationAt Zhill Systems Inc., As a Product Owner, I presented a product vision for a user-friendly mobile loan app, introduced AI-powered facial recognition for enhanced security, and led cross-functional teams to design innovative user experiences for digital applications.Previously, at Fastenal Canada Limited, I facilitated Agile/Waterfall methodologies, engaged with key stakeholders to understand corporate goals, defined the purpose of the Application Programming Interface (API) governance framework, and collaborated on API design, versioning, and security protocols.
Role 1
Product manager
Role 2
User experience ux designer developer
Test Score
Product Management
85%
B2b software and services > productivity
6-10 people
Graduate
Canada
Growth
NA
Education
-
September 8 2008 - September 9 2010
University of Lagos
Masters Public Administration
Completed my masters in public administration, majored in public policy
Experience
-
November 16 2020 - August 17 2027
Canada Post
Senior Scrum Master:
Portfolio
Languages
English
Honors & awards
- N/A