Hybrid
Key accomplishments
- At Mercer:
- Successfully led the implementation of a digital adoption platform for monitoring software usage analytics, incorporating in-app guidance and user feedback features for over 50 digital products worldwide.
- Created Power BI and Qlik dashboards for monitoring project advancement and digital adoption metrics.
- Contributed as a member of the Mercer Tech innovation pod, leveraging innovative technological solutions in Artificial Intelligence (AI) to tackle real customer challenges, with a focus on utilizing the Conversational AI plugin.
- Partnered with Business Teams, AI researchers, and developers to outline AI prompt specifications and created compelling prompts to boost AI system performance and capabilities.
- Developed and fine-tuned scalable AI prompt models with Natural Language Processing (NLP) to streamline processes and reduce costs for Mercer product teams.
- At American International Group (AIG):
- Managed the ACORD Standard New Business and Inforce Data feeds to ensure AIG’s distribution partners received accurate and timely updates for customers’ applications and policies during the lifecycle of the Life Insurance policy.
- Successfully migrated New Business and Inforce feeds to modernize internal systems and improve partner support.
These achievements showcase my ability to lead digital initiatives, implement innovative solutions, leverage AI technologies, manage data feeds effectively, and drive digital transformation within complex organizations.
Role 1
Product manager
Role 2
Operations
Financial technology > insurance
Any
Senior
United States
Any
NA
Education
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August 15 2007 - December 15 2008
The George Washington University, Washington DC
MS in Management Information Systems
Experience
-
March 25 2024 - Present
MERCER, Marsh McLennan Company
Digital Portfolio Manager
- April 9 2012 - September 30 2022
Languages
English