Key accomplishments

Conducted regular audits and reduced average ticket handled by 25% by
automation routine tasks.
– Established and led monitoring team, Data Management, incident
management and Problem Management team, effectively streamlining data
processes and resolving issues promptly. Through the implementation of
rigorous validations and bug fixes, significantly reduced the number of
incidents, resulting in improved system reliability and overall operational
efficiency.
– Drove first call resolution up to 55%in 10 months implements Service Desk
operation and Data Operations team in Chennai.
– Demonstrated exceptional managerial skills in stabilizing the projects,
ensuring their smooth operation and successful implementation

Role 1
Product manager
Role 2
Operations
Test Score
Product Management
81%
B2b software and services
part-time-16-hours-per-weekfull-time 40-hours-per-week
Any
Lead
India
Any
NA
Remote
Willing to work for paid projects

Tags

EnterpriseTechRetailtech

Education

Experience

Expertise

Data Analytics
70
Microsoft Sql Server
60
Scrum Agile Methodology
75
Customer handling
50
Team Handling
80
Communication
80
Advanced Excel
60
Presentation
70
Power BI
40

Languages

English,
Tamil
Go Back
 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 

Answers

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.