Key accomplishments

Domain Experience Summary
❖ As an engineer, leader, played a role in developing, improving Phone, Email, Chatbot, SMS,
other channels used by millions to reach banks, telecom, healthcare providers and more.
❖ USA Govt Approved Patent 9558466 in Contact Centre ROI via CX, Digital Transformation
❖ Managing SaaS, CX, Cloud, CPaaS, CCaaS, CRM, Security, Data privacy, WFM, AI, API, GUIs
❖ Tech roles in Telecom, Voice, IVR, Outbound Dialer, Omnichannel, Digital, Data Analytics
❖ Cloud Communications, Customer Service Software for B2B, B2C | 2+ yrs. in UK, USA
Leadership Experience Summary
❖ Ownership of products built by 100+ engineers, serving 3000+ Enterprises in 100+ countries
❖ People Manager of 25 SMEs | Team building | Cross-functional Leadership | Market Research
❖ Product Management | Product Strategy | Roadmap to Delivery | User stories | Prioritization
❖ Data analysis | UX, CX, KPI improvements | Customer Experience | User Experience | Agile
❖ Customer Relationship & Presentations | Post / Presales support | Vendors Partnership |SDLC
❖ Product Development | Integrations | 24×7 Support | People, Budget Project Management

Role 1
Product manager
Role 2
Co founder
B2b software and services > engineering product and design
part-time-16-hours-per-weekcontractfull-time 40-hours-per-week
Any
Lead
India
Any
NA
Remote
Willing to work for equity + rewardsWilling to work for paid projectsWilling to work for stock and paid projects

Tags

AITechWealthtechFintech

Education

Experience

Portfolio

Expertise

Product Management
90
B2B, B2C
90
SaaS
90
Cloud Communication
90
Fortune 500 Clients
90

Languages

English,
Tamil

Honors & awards

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