Accomplishment 1: Product Strategy and Leadership

• The first accomplishment I would like to highlight is a product we recently launched at AT&T that helped expand high-speed internet coverage from 21 states to all 48 contiguous states at the US. This resulted in expanding the customer base by 50%. Since the program is NDA’d I am not able to share the benefits this program would provide to AT&T. But suffice to say that in the new market, AT&T has multiple opportunities to up-sell/cross-sell bundles and the forecast is already to see more than 600 additional orders per month. My performance was appreciated and helped me get into the AT&T Leadership Program for 2023

Accomplishment 2: Product Improvement and Customer Satisfaction

• The second accomplishment I would like to highlight is another product we recently launched at AT&T that helped improve the return journey experience. Prior to the launch of the product, customers were not able to determine location of their returned device and this resulted in a bad customer experience and increased calls to AT&T customer care.
  • With the launch of the product, the Customer experience was improved and there was a 25% reduction in call shed

Story 3: 0 – 1

• The third accomplishment I want to highlight is a product I launched at Lowes that helped improve the Google ranking for Lowes resulting in a forecasted benefit of $67Mn over 5 years. As the lead for the Browse/Product domain, I arranged a strategy session and had my team research on why Lowes was not ranked higher than The Home Depot in the search fold.
  • Based on the inputs, we narrowed down the reason to ‘uneven price’ – where prices were different on Lowes.com, Mobile App and Google results page. This was also amplified by the infrequent updates from Lowes to Google

Below are some awards I have received till now:

‘ATS Optimum Award’ for 1H 2023, AT&T – awarded to less than .5% of employees

‘Management Development Program 2023’, AT&T – awarded to less than 0.5% of employees

Multiple ‘Connections Award’ (2022 & 2023), AT&T – awarded to only one per quarter in an org of 600 people

Bar Raiser Award, AT&T – awarded to select few in a org of approx 2600 per quarter

Monthly Award, Sapient