Key accomplishments
● Implementing a data-driven culture and deploying tools driving a 30% increase in customer satisfaction, 25% operational efficiency improvement, and fostering business growth.
● Collaborating with Design, Engineering, and Sales teams to develop and align Operations and Servicing strategies, resulting in a 20% increase in user retention and a 15% increase in client satisfaction.
● Effective stakeholder management, negotiation, and communication, leading to a 20% boost in client satisfaction and a 15% acceleration in project completion timelines through impactful influence and collaborations.
● Prevented over 500+ flight cancellations by spearheading the development of a Predictive Model in collaboration with engineering teams. This innovative solution enabled real-time support, effectively predicting and averting potential flight cancellations.
● Managed multiple priorities and projects, delivering a 20% improvement in project completion efficiency under tight deadlines, while maintaining meticulous attention to detail and applying proficient project management skills to achieve a 25% increase in successful initiative execution.
Education
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August 3 2021 - August 5 2022
University of California, Davis
Master of Science in Business Analytics
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August 3 2015 - January 5 2024
PES University
Bachelor of Engineering in Computer Science
Experience
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August 15 2022 - Present
Infinity
Senior Product Manager
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August 10 2021 - August 10 2022
Angel Flight West
Group Product Manager
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January 10 2019 - August 1 2021
MSR Consultants & Marketing
Product Manager II
Portfolio
Languages
Honors & awards
- 2023
- 2020
- 2022
- 2021